Shipping policy

Shipping Policy

At ZT Leisure, we believe your outdoor sanctuary should be a place of relaxation—starting from the moment you place your order. We are committed to delivering our premium outdoor umbrellas and leisure products to your doorstep with care and efficiency.

1. Order Processing Time

We know you’re excited to enhance your outdoor space!

  • Quick Turnaround: All orders are processed within 1-2 business days.

  • Fulfillment: Orders placed on weekends or holidays will be processed on the following business day. Once your order is ready for its journey, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery (United States)

To make your shopping experience as seamless as possible, we are proud to offer:

  • Free Standard Shipping: Enjoy complimentary shipping on all orders delivered within the contiguous United States. No minimum purchase required.

  • Estimated Delivery: Most orders arrive within 3-7 business days after processing, depending on your location.

3. B2B & Bulk Orders (Wholesale)

For our valued B2B partners and high-volume purchasers:

  • Custom Logistics: For bulk inquiries submitted via our "Request a Quote" form, shipping costs and timelines will be calculated based on the order volume and specific freight requirements.

  • Professional Handling: Our team will work closely with your logistics department to ensure timely delivery via LTL (Less Than Truckload) or dedicated containers for larger projects.

4. Tracking Your Order

As soon as your package leaves our warehouse, we’ll send you a tracking number so you can follow its progress. Please allow up to 24 hours for the tracking information to update on the carrier's website.

5. Shipping Destinations

Currently, we primary serve customers within the United States.

  • Note: At this time, we do not ship to P.O. Boxes or APO/FPO addresses due to the size and weight of our outdoor umbrella products.

6. Damaged or Lost Packages

Your satisfaction is our priority. In the unlikely event that your order arrives damaged or is lost in transit, please contact our support team at [Support Email Address] within 48 hours of the delivery date. We will work quickly to send a replacement or resolve the issue.

Questions? Our team is here to help you create your perfect outdoor oasis. If you have any questions regarding your shipment, please reach out to us at [Phone Number] or via our Contact Us page.

Thank you for choosing ZT Leisure. We look forward to shading your summer!